Refund policy

JYFN Return & Refund Policy

Because many JYFN items are made to order or customized specifically for you, custom and personalized orders are final sale once production has begun. This includes items featuring custom artwork, names, photos, team designs, or other customer-requested details.

Ready-made merchandise may be eligible for return or exchange within 14 days of delivery if it is unworn, unwashed, unused, and in its original condition. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Please review all sizes, colors, quantities, spelling, artwork, and other order details carefully before approving a custom order. Once artwork has been approved and production has begun, changes, cancellations, returns, or exchanges cannot be guaranteed.

Damaged or incorrect orders: If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of receiving it. Please include your order number and clear photos of the issue. We’ll review the problem and, when appropriate, arrange a replacement or refund.

Customer-provided garments: JYFN is not responsible for damage, defects, sizing issues, or other problems with garments supplied by the customer. While we take care during production, printing on customer-provided garments is done at the customer’s risk.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions about an order can be sent to shopjyfn@gmail.com.